Help Center

FAQ

Top Questions

WHAT SIZES OF BOTTLES DOES CRAZYCAP FIT?

WHAT OTHER BRAND OF BOTTLES IS CRAZYCAP COMPATIBLE WITH?

What is the difference between the CrazyCap, LYT, and Mellow bottles?

What are the dimensions of the 12oz, 17oz, and 25oz bottles?

How does the CrazyCap work?

Will the LYT cap fit my CrazyCap bottle?

How It Works

How can I turn off the CrazyCap or the Self-Clean mode?

HOW DO YOU CHARGE CRAZYCAP?

WHERE CAN YOU USE YOUR CRAZYCAP BOTTLE?

DOES IT COME WITH A BOTTLE?

HOW DO YOU ACTIVATE NORMAL MODE STERILIZATION?

HOW DO YOU ACTIVATE CRAZY MODE STERILIZATION?

HOW DO YOU CHECK CRAZYCAP'S BATTERY LIFE?

HOW TO REMOVE MOLDY ODOR FROM BOTTLES USING CRAZYCAP?

How long will the battery charge last?

Does the LYT reusable plastic bottle keep water cold for an extended time period?

Technology

WHAT IS ON-DEMAND STERILIZATION?

IS CRAZYCAP EFFECTIVE FOR SURFACE STERILIZATION?

HOW DOES IT KEEP THE BOTTLE CLEAN?

HOW DOES CRAZYCAP PURIFY WATER?

WHAT CONTAMINANTS ARE DESTROYED BY CRAZYCAP?

WHY DOES THE CRAZYCAP's UV LIGHT NOT SEEM BRIGHT ENOUGH?

Does the CrazyCap remove chemicals from water?

How effective is Crazy Cap in filtering water from streams on hiking/camping trips?

When I removed the cap from the bottle, the UV light turned on. I looked at it for a second, then put the cap back on. Will my eyes be affected?

Can the CrazyCap purify liquids other than water, such as soda, coffee, or tea?

Is the cap waterproof/ water resistant?

Product care

How should I clean my bottle?

How should I clean my CrazyCap?

How do I clean the mouth of the bottle, since it’s covered by the cap?

Shipping, Returns & Warranty

Who should I contact if I haven’t received my order?

WHAT IS THE WARRANTY PERIOD FOR CRAZYCAP?

HOW LONG DOES THE BATTERY LAST?

How do I file a warranty claim?

What is the life of the UV-C light in the cap? Can the user replace the light themselves?

The Other Stuff

Does the CrazyCap fit the 17oz and 25oz bottles?

What should I do if my bottle is leaking?

Where can I find the serial number?

Can I keep the cap or bottle in the refrigerator?

How can I write a review about this product?

What bottle sizes does the CrazyCap offer?

How many USB chargers are included in the twin/dual pack?

Do you have a reusable plastic bottle version?

Do you have a bottle handle for the 25oz bottle?

How do I claim my reward?

Do you offer discounts to First Responders?

How do I install the carabiner clip on my bottle?

How much water will the crazy cap 2 purify on one charge?