WAATR Lifetime Warranty
At WAATR, we take pride in crafting high-quality water purification products that are built to last. We stand behind the workmanship and materials of all our products, which is why we offer a lifetime warranty against defects from the date of purchase on our website or from an authorized reseller.
In the rare event of a defect, we'll replace the covered water purification product with a new or fully refurbished one, depending on availability. Please note that while our lifetime warranty lasts for 10 years, we do not cover shipping.
Rest assured that when you purchase a water purification product from WAATR, you're investing in a product that's designed to provide safe, clean drinking water for years to come.
Wear & Tear
While we stand behind the quality of our products, please note that normal wear and tear, as well as damage caused by accident or abuse, are not covered under our warranty. If you believe your product has a defect covered by our warranty, we may require you to return the product before a warranty replacement is issued.
However, in certain circumstances, we may waive this requirement. We are committed to providing exceptional customer service and will work with you to resolve any issues you may encounter with your water purification product.
Please email us at hello@WAATR.com to request a warranty replacement.